Privacy Policy

Privacy Policy for The Image Factory

1. Introduction

Welcome to The Image Factory (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our content creation and podcast studio, located at 41 Markfield Road, Tottenham, London, N15 4QA. We are committed to protecting your personal data and respecting your privacy.

2. Information We Collect

We may collect and process the following types of personal information:

Identity Data: Name, email address, phone number, and ID (for booking verification or security purposes).

Booking Information: Studio hire dates, services used, payment history.

Payment Data: Billing address and partial card details via our third-party payment processor.

Usage Data: CCTV footage for safety and security, access logs for 24/7 studio usage, and equipment usage records.

Communication Data: Any feedback, inquiries, or communication via email or forms.

3. How We Use Your Information

We use your data for the following purposes:

To manage bookings and studio access

To ensure studio security and prevent misuse

To respond to inquiries and provide customer support

To comply with legal and regulatory obligations

To improve our services and customer experience

4. CCTV and Security

The Image Factory operates 24/7 and is monitored by CCTV for safety, crime prevention, and operational security. Footage may be reviewed in the event of an incident or dispute. Footage is stored securely and retained for no longer than 30 days unless required for investigation.

5. Sharing Your Information

We do not sell your personal data. We may share it with:

Service providers (e.g. payment processors, security systems)

Law enforcement or government bodies where legally required

Insurance providers or legal representatives (if needed)

6. Data Storage and Security

We take appropriate security measures to protect your information, including encrypted storage, access controls, and regular reviews of our systems.

7. Your Rights

You have rights regarding your personal data, including:

Accessing the information we hold about you

Requesting correction or deletion

Objecting to or restricting certain uses

Making a complaint to the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at:

Email: info@theimagefactory.uk

8. Cookies & Website Use

If we operate a website, it may use cookies to enhance user experience. You can manage cookie settings via your browser.

9. Changes to This Policy

We may update this Privacy Policy occasionally. We encourage you to review it periodically for any changes. The latest version will always be available on our website or on request.

10. Contact Us

If you have any questions or concerns about this policy or your data, please contact:

The Image Factory

41 Markfield Road

Tottenham, London, N15 4QA

Info@theimagefactory.com